AI FOR PROPERTY MANAGEMENT
Maintenance intake and triage, 24/7
The 2 AM maintenance line is the worst part of property management: most calls aren't emergencies, but the one that is can't wait for morning. The AI answers every request instantly, asks the diagnostic questions a good maintenance coordinator would, dispatches the on-call vendor for true emergencies, and queues the rest — documented, with photos, from the first message.
HOW IT WORKS IN YOUR BUSINESS
A Day With This Running.
Not a product demo — a walk through what an ordinary day looks like once this is in place.
A tenant reports no heat. The assistant asks: any heat at all, is the thermostat on, how old is the baby in unit 4B? It's 20°F out — this one's real.
The on-call HVAC vendor gets the work order — unit, access notes, symptoms, photos — and the tenant gets an ETA. Your phone stays silent unless the vendor doesn't confirm.
Same night, another tenant reports a slow drip. The assistant logs it with photos, reassures the tenant, and queues it for the morning — nobody's sleep is spent on a washer.
Your coordinator opens a triaged list: last night's emergency (resolved, vendor invoice pending) and the routine items, each fully documented from the first message.
BEFORE & AFTER
What Actually Changes.
▸Before: All of them
▸After: Only true emergencies the vendor doesn't confirm
▸Before: Depends who answers the pager
▸After: Minutes — dispatch is instant and documented
▸Before: Reconstructed later, if disputed
▸After: Complete from the first message, photos included
What it saves, in one line: Real emergencies get handled faster, non-emergencies stop waking anyone up, and every request is documented from the first message.
GETTING SET UP
Simpler Than You'd Think.
No rip-and-replace, no new systems to learn, nothing goes live without your say-so. Here's the whole process:
- ▸We encode your triage rules — what's an emergency, per season and per property.
- ▸We load your vendor list, on-call rotations, and dispatch preferences.
- ▸Tenants use the channels they already use — phone, text, portal — nothing new to learn.
Tenant information and property records run on private AI infrastructure we own and operate — your portfolio's data stays under your control. Learn more about Private AI →
GET STARTED
Want this running in your business?
Tell us a bit about your business and we'll come back with honest, plain-English ideas about whether this fits — and what it would take. No jargon. No pressure. No obligation.
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